Do you buy watches?
Yes, we do purchase pre-owned Rolex timepieces. Please send us photos of the Rolex timepiece and we will advise further if interested. You are able to sell non-Rolex timepieces for trade-in credit.
Do you make appraisals?
Yes, we can appraise your watch or jewelry pieces in-store. We recommend calling the location nearest you or setting an appointment online before visiting for an appraisal.
Can you resize a ring?
Yes, we can resize rings in most cases. We recommend calling the location nearest you or setting an appointment online before visitng the Service Center.
Can you do ring sizing?
Yes, we can size for rings.
Can you do insurance appraisals?
Yes, if your purchase was made with Hyde Park. Please share your order receipts for the items you need insurance appraisals for and we will provide further instruction.
What are your payment options?
We accept most major credit cards, cash up to $25,000, checks up to $25,000, and wire transfers. We also offer several financing options.
Do you take watches on trade?
Yes, we do purchase pre-owned timepieces on trade in credit. Please share photos of the timepiece for trade and we will advise further instructions if interested.
Are there any discounts on watches?
Yes, we do purchase pre-owned timepieces on trade in credit. Please share photos of the timepiece for trade and we will advise further instructions if interested.
Are there any discounts on jewelry?
Please reach out to your sales professional for current pricing and considerations.
Are you an authorized repair center?
Yes, we offer certified repair and parts of many Swiss luxury watch brands. All authorized watch repair work is performed on-site at one of our locations. Visit the Watch Services or Watch Care page for more.
What brands do you carry?
We carry a variety of luxury timepiece brands such as Rolex, Jaeger Le'Coultre, Cartier, Chanel, IWC Schaffhasuen, Grand Seiko, and more. We also have a prestigious offering of jewelry desiginers including Roberto Coin, Messika Paris, Pasquale Bruni, Wellendorf, and more.
Can I make an appointment?
Yes, you can make an appointment by calling your nearest store, or on the Appointments page.
Do you have any Rolex in stock?
Thank you for inquiring about Rolex timepieces. We are an Official Rolex Jeweler and certified repair facility for Rolex timepieces. We will respond to your inquiry shortly.
Do you sell Tudor?
Yes, we sell Tudor at all Hyde Park locations and many references are available online.
Do you sell lab-grown diamonds?
Yes, we carry a large selection of the most brillaint lab-grown diamonds. Explore the collection in-store at our ENGAGE boutiques.
Are you hiring?
Please submit your resume, cover letter, and desired postion to Kathy Dobos at kdobos@hpjewels.com.
Do you sell pre-owned watches?
Yes, we do sell pre-owned timepieces in-store.
Do you repair watches?
Yes, we offer certified repair and parts of many Swiss luxury watch brands. All authorized watch repair work is performed on-site at one of our locations. See more here:
Are you an authorized dealer?
Hyde Park Jewelers is proud to be an authorized retailer for some of the finest names in watches and designer jewelry. See more here:
Can you resize a watch?
Yes, we do provide sizing services for watches. Please contact your nearest store to confirm availability.
Can you repair links in a watch?
Yes, we can repair most link issues. Please visit the Service Center inside your nearest store for more information.
Do you have a trade-in program?
Yes, Hyde Park does have a trade-in program. Please visit us at the store nearest you for more information!
Do you clean jewelry?
Yes, we do offering jewelry cleaning services, typically within the same day. Please contact the store nearest you for availability.
How long will it take to have my watch serviced?
Service times can vary depending on a multitude of factors. Please contact the Service Center at your nearest store for the most up to date information.
How long will it take to reapir my jewelry?
Service times can vary depending on a multitude of factors. Please contact the Service Center at your nearest store for the most up to date information.
How can I track my order?
You can track your online order by clicking the tracking link provided in your shipping confirmation email. You can also track orders from your account page.
How do I track online orders?
You can track your online order by clicking the tracking link provided in your shipping confirmation email. You can also track orders from your account page.
Is it safe to order online?
Yes, Hyde Park uses a variety of encryptions and failsafes to ensure your data is protected at all times.
What are your shipping policies?
Please see our Shipping and Return policy page.
What is your privacy policy?
Please see our Privacy Policy page.
Can I enroll in your newsletter?
Yes, you can sign up for the Hyde Park newsletter by signing up on the homepage or sending an email to digitalmarketing@hpjewels.com.
Do you host any events?
Yes, Hyde Park hosts a variety of events for watch and jewelry collectors throughout the year. Sign up for our email newsletter and select events for alerts.
I'd like to schedule an appointment.
Yes, you can make an appointment by calling your nearest store on the Appointments page.
Do you have this product in stock?
Please share an image or link to the product you are interested in and a Client Concierge will respond shortly.
Do you offer financing?
Yes, we offer Wells Fargo financing on in-store purchases and Affirm financing on online orders.
Do you sell Cartier jewelry?
We currently only offer Cartier timepieces.
Can I return my order?
Please see our Shipping and Return policy page.