WHY BUY FROM AN AUTHORIZED RETAILER
While gray market watches may be less costly upfront, their non-official nature can lead to some substantial costs down the road. The benefits of buying from a brand boutique (such as our Breitling, Hublot and IWC boutiques) or an authorized retailer (such as our Hyde Park multi-branded locations) can vary depending on the brand and the store, but in general include:
GUARANTEED AUTHENTICITY & AVAILIBILITY
When you buy from an authorized retailer or brand boutique, you can rest 100% assured that the product you’re buying is exactly what you think it is. If you buy from a gray marketeer, you risk buying a watch that is one of the following:
• Fake, or has inauthentic parts.
• Used, but marketed as new.
• Missing the box and/or key documents such as warranties, manuals and papers of authenticity.
• Not even really in-stock, meaning it could take several weeks or even months to receive it (if it even comes at all).
• Not the watch you ordered. In some marketeers’ fine print, they stipulate that they can ship a different watch than the one you ordered if that one is not available.
WARRANTIES & REPAIRS
Gray market vendors may offer you their own warranty, but it won’t be the same comprehensive one you'd receive from the brand or an authorized retailer. In worst-case scenarios where you need a new watch or a slew of repairs, you’ll be out of luck if you purchased from a gray marketeer as it will likely not be covered by any manufacturer warranty. If you buy a gray market watch and need to get it serviced (all fine timepieces eventually require servicing) at an authorized retailer, you’ll find yourself paying several hundred dollars out-of-pocket shortly after receiving it.
Furthermore, gray market repair centers aren’t required to have brand-trained service staff to operate on their time-pieces and they don’t have brand-specific accounts for replacement parts. Which means your high-investment timepiece may end-up having low-quality replacement parts inside voiding the piece's brand authenticity, performance quality, and overall investment value. If you want to be sure your new timepiece is taken care of properly, only send it to an authorized retailer or the brand’s dedicated boutique for repairs.
In cases where brands only offer a two-year warranty, Hyde Park adds a third year. We also carry brands with five- and eight-year warranties and provide genuine parts and service options for all of our current brands.
EXCEPTIONAL KNOWLEDGE AND SERVICE
When you walk into Hyde Park Jewelers or one of our branded boutiques, you’ll be met by passionate brand-trained experts delighted to give you the best experience possible. You'll be able to try on the timepieces that interest you and make a fully-informed decision. If you don’t live near one of our stores or prefer to browse online, we will be more than happy to assist you over the phone.
EXCLUSIVE HYDE PARK PERKS
By shopping at Hyde Park Jewelers and our branded boutique locations, you’ll get the benefits of forming a personalized relationship with us. This includes the opportunity to be invited to exclusive client events and an extended opportunity to peruse top-tier selections, meet other passionate collectors, and stay in-the-know for when hard-to-get pieces become available. We look forward to being your preferred authorized retailer for all your watch and jewelry needs.