SHIPPING & INSURANCE POLICIES

Please note that due to the current government regulations surrounding business operations related to Covid-19, our shipping and fulfillment time has been affected. Orders placed for overnight service which cannot be fulfilled for such, may be eligible for shipping cost reimbursement. Curbside pickup is also available for online orders upon request.

 

SHIPPING POLICY

Hyde Park is happy to make every effort to accommodate your shipping requests.

To ensure a package is not held in a FedEx warehouse or holding center over a weekend, Hyde Park ships packages out Monday-Thursday. Therefore, orders placed after 4pm MST on Thursday will be held in our store until the following Monday. Our standard shipping method is FedEx 2Day Shipping, we provide the option for Overnight Shipping at checkout as well. 

For security purposes, all packages shipped from Hyde Park require an adult signature at time of delivery, FedEx will make daily attempts to deliver the package if no one is able to sign for it at the time of delivery. All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person receiving the package at the designated address signs for it from the delivering carrier. 

Due to Covid 19 at this time FedEx is accepting a verbal confirmation of the recipients name to limit contact and exposure. The name given by the recipient is recorded by FedEx in lieu of a physical signature.

Please note that we do not ship to PO Boxes.

The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy. 

 

INSURANCE 

Insurance to cover damage to goods during shipment is always factored into shipping charges. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's then-current policies and procedures. 

In the event of a merchandise return, the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation. 

Note: Hyde Park will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the original shipment. For additional information about returns, including procedures, please refer to our Return Policy. 

 

TAX GUIDELINES

Depending on the laws of your state of residency, you may be required to pay sales, use and consumption tax. Please consult your state tax guidelines for more information. 

 

LIABILITY OF MISSING ITEMS

Hyde Park requires a signature (due to Covid-19 a verbal signature is recorded in lieu of physical) on all orders. Please note that once an item is signed for (physically or verbally) either by the customer or other authorized receiver (doorman, leasing office, assistant, receptionist, family member, etc.) at the provided shipping address, Hyde Park Jewelers is no-longer liable for lost or missing items. Missing deliveries made to customers who waive their signature requirement through their carrier directly will not be eligible for refund or replacement.

 

Updated 6/11/21