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HYDE PARK RETURN POLICY

RETURNS & EXCHANGES

We want you to be absolutely satisfied with your purchase. Returns are available within 15 days after receipt of your purchase, exchanges are available within 30 days. All products must be returned in the original state they were received. Products that have been specially ordered, modified (i.e. sized, engraved, etc.), worn or abused will not be accepted for return or exchange. The first step to begin your return process is to contact Hyde Park by replying to your order confirmation email or email ordersupport@hpjewels.com.

Sale Items 

All sale items are sold as is and considered final sale. Sale items are not eligible for special order, refund or exchange. 

Gifts with Purchase

All gifts with purchase must be returned with products that are to be refunded. Refunds are not granted to products that incompletely returned.

Re-Stocking Fees

Products returned without original packaging and/or with missing materials are subject to an additional restocking fee of 5% up to $75.00. 


HOW TO PREPARE YOUR RETURN

Once you have notified ordersupport@hpjewels.com and your return has been authorized, please follow these simple steps: 

Package Your Return 

You may ship your item back to Hyde Park at the following address:  

Hyde Park Jewelers 
Ref. Online Return 
3000 East 1st Avenue, Suite 243 
Denver, CO 80206 

Be sure to include all original packaging. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. 

Insure Your Package 

Refer to your invoice. If the price of the item you're returning is listed as:

- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.* 

- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total retail value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.* (FedEx® and UPS® will not insure merchandise over $500.

*Hyde Park Jewelers will not be responsible for loss or damage of return shipments. 


OUR RETURN PROCESS

Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items which have been worn, show signs of wear or those that have been engraved, resized, altered, or damaged in any way cannot be accepted for return. 


HYDE PARK SHIPPING POLICY

SIGNATURE REQUIRED

Direct signature will be required on all orders. Please note that once an item is signed for (physically or verbally) either by the customer or other authorized receiver (doorman, leasing office, assistant, receptionist, family member, etc.) at the provided shipping address, Hyde Park Jewelers is no-longer liable for lost or missing items. Hyde Park is happy to provide a proof of delivery document for all orders post signage. 

PROCESSING TIME

Hyde Park is happy to make every effort to accommodate your shipping requests. Online orders are fulfilled Monday - Friday. On average orders are processed the same day they are received, during high-volume periods an order may take 3-5 business days to process. Hyde Park may be subject to a change in inventory that requires an item to be ordered new from a vendor. If your order is subject to an inventory change and the item cannot be fulfilled or will take over 5 business days to fulfill, Hyde Park will notify you via phone or email. 

SHIPMENT METHOD

Hyde Park offers complimentary 2Day shipping on all online orders. Overnight shipping is available for an additional fee. Overnight shipping pertains to the shipment method, not the processing time. Overnight shipping is available Monday-Thursday if order is received by 3pm MST. All orders require a signature at time of delivery. Delivery windows can be between 7am-10pm. 


For questions regarding your order please email ordersupport@hpjewels.com.