Return/Exchange Policy and Procedure

We want you to be absolutely satisfied with your jewelry purchase. If, within 15 days after receipt of your   purchase you are not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. Your purchase may be exchanged for up to 30 days. All products should be returned in the original state they were received. Products that have been specially ordered, modified (i.e. sized, engraved, etc.) or abused will not be accepted for refunds. Refunds are made only to the purchaser of record, and in the exact method of original payment.

All Free Gifts with purchase must be returned with products that are to be refunded. Refunds are not granted to products that are not returned with the free gift.

Products returned without original packaging and/or with missing materials are subject to a restocking fee of 5%, not to exceed $75.00.

How To Prepare Your Return

To return a purchase to Hyde Park, please follow these simple steps:

  1. Obtain Return Authorization Code. All returns must be initiated by first contacting us by email. Click here to complete this first step. A return authorization number will be provided via email after you complete the online return request form.
  2. Package Your Return. Once you have received your return authorization number, you may ship your item back to Hyde Park. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. Indicate your return authorization code on the outside of the package.
  3. Insure Your Package. Refer to your invoice. If the price of the item you're returning is listed as:
  • Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
  • More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total retail value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.* (FedEx® and UPS® will not insure merchandise over $500.)

* Hyde Park will not be responsible for loss or damage of return shipments.

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department.  Please not that items showing signs of wear or those that have been engraved, resized, altered, or damaged in any way cannot be accepted for return. Returns with no Hyde Park return authorization code, and packages that are improperly packaged or uninsured will be refused receipt.